Terms & Conditions - Wholesale Pots

Terms and Conditions: Wholesale Pots®

Upon acceptance of this quotation, the purchaser agrees to and accepts the following terms and conditions.

Prepaid Goods: all goods are to be paid for prior to despatch. Ownership of goods transfers to the purchaser at the date and time the goods are despatched from Wholesale Pots®

Furthermore,Wholesale Pots®  will not be held liable for damage, destruction or loss of goods in transit. Liability rests with the freight provider, courier and or the collection agent/purchaser.

Wholesale Pots® branded products originating from the licesnsor but supplied to consumers via independent licensed operators shall be warranted by the agent / opeartor who supplies the pots to the end user / consumer.  Any conflicts or disputes regarding non supply or warranty shall be resolved between the agent and the consumer and Wholesale Pots® and any related subsidiary, (the licensor)shall not be liable for damage or loss to either agent or consumer.

All products released from Wholesale Pots®  warehouse are thoroughly inspected for defects prior to being despatched. All goods are thoroughly packaged to prevent damage from occurring given normal handling conditions.

Purchasers are welcome to nominate their own freight company or to collect goods from the Wholesale Pots® warehouse.  In doing so, ownership transfers to the purchaser from the date and time goods leave the warehouse. Removal of goods by the purchaser from the Wholesale Pots® warehouse is acceptance that the goods are in good order and condition.

Where requested, Wholesale Pots® will contact freight companies and transport on behalf of the client.  In doing so, accepts no responsibility for goods in transit.  The risk transfers to the purchaser upon despatch or collection of goods from the warehouse.

Freight carriers: Whilst Wholesale Pots® endeavours to only ship using reputable transport providers, not all the providers are common carriers thus not all providers offer the option for insurance.

Where insurance is an option, the purchaser reserves the right to accept or decline the optional insurance (additional charges apply if insurance is accepted). Where insurance is declined by the purchaser either verbally or in writing neither Wholesale Pots® nor the freight company will accept any claim for damage to goods in transit.

Where insurance has been accepted and the appropriate amount paid, in the event of a claim for damage to goods in transit, the purchaser shall deal with the claim directly with the freight company. The licensor will not be involved with insurance claims or liaise with the freight company.

Where insurance is not offered it is recommended that the purchaser look at their own insurance options as the licensor is in no way responsible for goods once they have left the licensor's warehouse.

In all circumstances, clients are also encouraged to seek their own transport and make their own arrangements where possible to ensure that the best transport options for the individual’s needs are met.

Upon receipt of goods it is recommended that the purchaser thoroughly inspects all items before accepting and signing for the goods. Signing for goods is the purchaser’s acceptance that the goods have been received in good order and condition.  If goods are signed for as being received in good order and condition then this may waive the client’s right to an insurance claim against the freight company.

In the event that damage is noticed, the damage must be detailed on the consignment note. Failure to note damage on the con note may void any warranty claim against the freight provider.

Contact:  It is the purchaser’s responsibility to ensure that they are contactable by the freight company via telephone. Freight providers generally deliver curb side and are not responsible for locating or placing goods in other areas.  Where a freight provider is unable to make a delivery for whatever reason or is unable to contact the purchaser additional fees and charges will apply. These charges are commonly referred to as “futile delivery” charges. Wholesale Pots™ is not liable for any futile delivery charges and the purchaser agrees to pay the freight provider and or the supplier for any such charges that are incurred.

Hand unload:  Where there is no mechanical means to unload goods, additional charges will apply for hand unload of goods.  The purchaser is responsible for all hand unload fees and agrees to pay for any fees incurred. Purchaser also required to provide assistance in unloading the goods.

Goods in storage: Unless prior arrangements are made and agreed to by Wholesale Pots®, all goods that are paid for must be collected from the warehouse within seven days. Storage costs may be applied to goods not collected.  Where storage is not approved and whereby goods remain after 7 days, the supplier will not be held liable for any damage however incurred to goods left on site.

Lay- By: Where goods are paid for on a payment plan, the goods must be paid for and collected within 3 months.  Storage costs may be applied for goods not collected within this time frame.

SIZE: Due to hand production of each pot, actual size of items may vary by up to 15 - 20%.  Pots and planters are hand made ( not mass produced) and as such irregularities and variations will be apparent with no 2 items being identical.  Pots and planters will not be perfectly straight or round as they are hand made and engineered.  The purchaser accepts cosmetic, non structural defects as a condition of purchase.  Product varies in size from production to production and variation in size in expected

REFUND:we do not offer a refund if you simply change your mind. Please select items carefully and discuss specific requirements with our team prior to purchasing.

All quotes are individually compiled to service freight requirements and acceptance is requested prior to any payment being taken. 


Wholesale Pots® has a return to base warranty policy.  

In the event that a purchaser has need to place a warranty claim, the item/s must be returned to the Wholesale Pots®  head office at the purchasers cost. The claim will be assessed upon receipt of the goods to ascertain the cause of the fault.  

Credit, replacement, REPAIR or refund will be offered on approved claims at the discretion of management and in accordance with Australian consumer law. Where a product has been used incorrectly, has been damaged by the purchaser or has not been used for its intended purpose, the warranty claim will be instantly dismissed.

Return freight costs are the responsibility of the purchaser.  Where inwards freight has been paid by the purchaser, the freight cost shall be forfeited.  Only the cost of the product will be refunded, not freight charges.

Where a fault is evident as a result of faulty workmanship then the claim will be processed as per the above.

Wholesale Pots® /Elite Garden Galore® /  are trade marks of the licensor.  Elite Garden Galore™ & Wholesale Pots®  licenses the use the "Wholesale - Pots Direct® 2U" trading name to independent operators and as such assumes no responsibility or liability for any actions of the licensees.


Returns - change of mind policy

Due to the fragile nature of products we do not offer change of mind credits, refund or exchange until products have been returned to our warehouse and thoroughly assessed.  We have the right to deny any return of any product and acceptance of return is at the sole discretion of the supplier. Where return is accepted, the purchaser is responsible for outward and inward freight costs.  A 25% restocking fee will also apply

Where product has been customised, made to order or custom colored for a client there is strictly a no return policy and Pots Direct / Wholesale pots is not obligated to refund, credit or exchange any item.


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